Quality Improvement
Improving Service Quality in the Global Economy
A gap exists between understanding customer service quality improvement (QI) theories and successfully applying them within a service organization.
Economic Valuation of River Systems
This book applies benefit-cost analysis and a wide array of non-market and distribution economic valuation methods in ecologic context to determine the pay-off and distribution impacts of various infrastructure and water quality improvements to eight river systems in the Great La
Software Testing and Continuous Quality Improvement, Second Edition
The Second Edition of this volume provides a detailed, step-by-step plan for implementing quality assurance programs that emphasize software testing. This focus on software QA techniques enables organizations to minimize the high cost of IT maintenance.
Defining and Deploying Software Processes
Defining and Implementing Software Processes provides a flexible framework for tailoring processes to fit an organization's development and quality improvement needs.
Statistical Process Control
While the common practice of Quality Assurance aims to prevent bad units from being shipped beyond some allowable proportion, statistical process control (SPC) ensures that bad units are not created in the first place.
THE STATE OF QUALITY IMPROVEMENT AND IMPLEMENTATION RESEARCH
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