Outsourcing

Originally used simply to save money, outsourcing is now expected to benefit companies in areas such as quality improvement, increased efficiency, cost control, added value, and fulfillment of customer needs. However, outsourcing can also result in a loss of control and in-house expertise and dependency on an outside vendor. This book closely examines all of these issues, helps companies make informed decisions about whether and what to outsource, and advises how to ensure peak performance, both in- and out-of-house. This practical guide covers determining which functions to outsource, selecting suppliers and monitoring their performance, the impact of outsourcing on a company's strategic and financial position, and more.